Why am I prompted to log out of my online account?

To help ensure your security, a warning message will pop up when use of the electronic banking system has exceeded the time limit. You will be automatically logged off, so please save your work. This is to protect your information should you unexpectedly get called away from your device and have not logged off.

Mobile and Tablet App

I can't see my menu options when I log into the Northfield Savings Bank Mobile app using my phone or tablet.

Why should I register my computer, tablet, or phone when I use NSB Online?

You do not have to register your device, but you will need to retrieve a secure access code (one-time password) every time you log in. If you do not register your own computer, phone, or tablet:

  • You will not be able to use the Forgot Your Password function and will need to contact NSB to reset a forgotten password.
  • You may not be able to change your secure delivery options and will need to contact NSB.