At Northfield Savings Bank, we are committed to your privacy
If you believe there is an error on your account, please review our Error Resolution Notice for information on having it addressed.
If you think your deposit account statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt, telephone us at 800-NSB-CASH, write us at Northfield Savings Bank, PO Box 7180, Barre, VT 05641-7180 or email us at NSB@nsbvt.com as soon as you can. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.
- Tell us your name and account number (if any).
- Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
- Tell us the dollar amount of the suspected error.
- If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.
We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account.
For errors involving new accounts, point-of-sale, or foreign initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error.
We will tell you the results within 3 business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. Rules apply to consumer accounts only.
We respect your privacy on this website. When you provide us with information, you can be sure that we will hold that information in strict confidence. We recognize and respect your expectation that your privacy be protected. Information you submit via this website, or that you provide in email, is used only to process your request and respond to you. We do not share such information, including email addresses, with outside companies.
Our employees access information about you only when needed to maintain your accounts or otherwise meet your needs. Information may also be exchanged with consumer reporting agencies, and may be provided when legally required or permitted in connection with litigation, fraud investigation or an acquisition or sale. We use proven technology and established procedures for keeping your information secure. Whenever there is an exchange of private information on our website or our Internet banking product (Online Banking), we use secure technology to keep it confidential.
You may visit our website to learn about products and services, marketing information and career opportunities without providing any information about yourself. We do gather aggregate data regarding visits to our website, including domain names, pages visited, lengths of user sessions and other statistics, to evaluate the usefulness of our site.
From time to time, we will ask you to give us permission to contact you. You have no obligation to do so, and our only aim is to serve you better and make you aware of products we offer. When we ask for permission to contact you, we will provide complete information about our services.
The bank may use software "cookies" when you are accessing Online Banking, our PC, tablet and phone based banking product. No cookie will contain information that would enable anyone to contact you via telephone, email or U.S. Mail. A cookie is a small piece of information that a website stores in the web browser of your device and can later retrieve. A cookie cannot be read by a website other than the one that created it. You can set your web browser to inform you when cookies are created or to deny all cookies entirely.
We do not knowingly solicit data from children, and we do not knowingly market to children. We recognize that protecting children's identities and privacy online is important, and that the responsibility to do so rests with both the online industry and with parents.
We take appropriate steps to keep your account information accurate and up to date. If you ever notice that your information is not complete, accurate or current, please call us at 800-NSB-CASH. We will correct the information as quickly as possible. If you believe that we have not complied with our information practices, you may contact our Call Center at 800-NSB-CASH. We will investigate and respond to your concern.
Northfield Savings Bank is committed to providing quality products and services with our high level of integrity regarding personal privacy.
An important note about security: Please do not send us your account numbers or private financial information via email. Email is not encrypted, and can be viewed by many individuals on its way to us. If you have a complaint or a concern about your account, please fill out our secure contact form, call us or write us a letter. That way, we can maintain your privacy and work to resolve it immediately.