Helpdesk Analyst

Job Responsibilities & Requirements

• The Helpdesk Analyst provides front line technical support to ensure the smooth day-to-day operation of the bank 

• The person in this role must have a strong understanding of computer hardware and software systems 

• This individual must provide exceptional customer service and have strong communication skills with a commitment to providing a positive support experience 

• This individual must have strong troubleshooting and problem-solving skills with the ability to diagnose technical issues efficiently 

• High school diploma or equivalent is required as well as two or more years in an IT support environment 
   

Professional Development & Career Advancement 

• Your growth is our investment. Through mentorship, training, continuing education, and career development resources, you'll have the tools and support to reach your full potential.

• Average Years of Service at Northfield Savings Bank is above 9!

• Start your career in banking -- join the NSB Team!

Compensation

Base compensation range at hire (dependent on experience) : $23.50 - $26.50 per hour 
 

Studies have shown that women and people of color are less likely to apply for jobs if they believe they do not meet every qualification. At NSB, our goal is to find the best candidate for the job and build a diverse, inclusive, and authentic workplace. We will consider an equivalent combination of knowledge, skills, education, and experience to meet qualifications. If you are excited about this role but your past experiences do not align perfectly, we still encourage you to apply! You may be a great candidate for this role or another open role we have.