Contact Center Manager

Job Responsibilities & Requirements

• The Contact Center Manager will lead the Contact Center team in delivering consistent customer experiences across phone, secure messaging, online banking support, and digital self-service channels 

• This person will be responsible for daily operations, digital servicing performance, technology utilization, staff development, service metrics, and regulatory compliance 

• Additionally, this person will partner with all NSB business lines to implement technology enhancements, improve processes, and ensure workforce readiness 
   

Professional Development & Career Advancement 

• Your growth is our investment. Through mentorship, training, continuing education, and career development resources, you'll have the tools and support to reach your full potential.

• Average Years of Service at Northfield Savings Bank is above 9!

• Start your career in banking -- join the NSB Team!

Compensation 

Base compensation range at hire (dependent on experience) : $66,560 - $74,360 annually 

Studies have shown that women and people of color are less likely to apply for jobs if they believe they do not meet every qualification. At NSB, our goal is to find the best candidate for the job and build a diverse, inclusive, and authentic workplace. We will consider an equivalent combination of knowledge, skills, education, and experience to meet qualifications. If you are excited about this role but your past experiences do not align perfectly, we still encourage you to apply! You may be a great candidate for this role or another open role we have.