Contact Center Representative

Job Responsibilities & Requirements

• The Contact Center Representative must be comfortable navigating online banking systems while providing excellent customer service and maintaining confidentiality.
• A successful candidate with have strong written and verbal communication skills and the ability to handle a variety of tasks in a fast paced, diverse, and growth-oriented environment.  This person must have technical ability and a high attention to detail.
• A high school diploma, general education degree (GED) or equivalent is required.

Professional Development & Career Advancement 

• Your growth is our investment. Through mentorship, training, continuing education, and career development resources, you'll have the tools and support to reach your full potential.
• Average Years of Service at Northfield Savings Bank is above 9!
• Start your career in banking -- join the NSB Team!

Compensation

Base compensation range at hire (dependent on experience): $20.50 - $22.75 per hour 

Studies have shown that women and people of color are less likely to apply for jobs if they believe they do not meet every qualification. At NSB, our goal is to find the best candidate for the job and build a diverse, inclusive, and authentic workplace. We will consider an equivalent combination of knowledge, skills, education, and experience to meet qualifications. If you are excited about this role but your past experiences do not align perfectly, we still encourage you to apply! You may be a great candidate for this role or another open role we have.