Contact Center Manager

We are proud to be local Bankers!  Join our team!

Job Responsibilities & Requirements

• The Contact Center Manager will lead the Contact Center team in delivering consistent customer experiences across phone, secure messaging, online banking support, and digital self-service channels 
• This person will be responsible for daily operations, digital servicing performance, technology utilization, staff development, service metrics, and regulatory compliance 
• Additionally, this person will partner with all NSB business lines to implement technology enhancements, improve processes, and ensure workforce readiness 
   

Opportunity for Growth

• NSB has training opportunities to engage employees and assist with personal development within our company.
• Average Years of Service at Northfield Savings Bank is above 9!
• Continue your career in banking -- join the NSB Team!

Compensation

Base compensation range at hire (dependent on experience): $66,560 - $74,360 annually 

Build your career.  

Make an impact.  

Do it through NSB!