Debit & ATM Card Upgrade

Debit and ATM Card Upgrades - Coming June 13

 

On June 13, 2022, Northfield Savings Bank will be upgrading our debit and ATM card processing system and ATMs. These steps will ensure we maintain strong service to our customers and allow us to offer additional features to help manage your card transaction activity.

 

DATES YOU NEED TO KNOW

Throughout the upgrade your card will remain active, and you may continue to use it for purchases and ATM withdrawals. Please note we are not reissuing all cards at this time. Your card will be reissued at its current expiration date. While much of the work will take place behind the scenes, here is what you can expect during the weekend before the upgrade:

Friday, June 10

Card transactions and ATM activity will occur as usual during business hours. 
After 5:00 p.m., card transactions are approved or declined based on the available balance as of the end of day Friday.

Saturday, June 11 & Sunday, June 12

Card transactions will be approved or declined based on the available balance at the end of day on Friday.
NSB ATMs remain available for account withdrawals; however, ATMs will not accept deposits or provide account balance information.
Deposits will be accepted through NSB’s mobile banking app.
Falcon Network and Allpoint® ATMs will also be available for account withdrawals.  

Monday, June 13

Transactions continue to be approved or declined based on the available balance at the end of day on Friday.
As we complete the final upgrade steps, weekend transactions will not be visible in account history displayed through online banking.
NSB ATMs will be available for account withdrawals but will not yet accept deposits.
Deposits will be accepted through NSB’s mobile banking app.
Falcon Network and Allpoint® ATMs will be available for account withdrawals.
As of this date, NSB customer deposits will no longer be accepted at ATMs owned by other financial institutions.  

Tuesday, June 14 & Wednesday, June 15

Card transactions taking place over the weekend will begin displaying in account history.
Depending on the type of transaction, it may take a few days before all card transactions are displayed.

Tuesday, June 14

NSB ATM updates begin.
Account withdrawals and balance information will be available at all NSB ATMs.
Acceptance of deposits will resume at individual machines following an update of the specific ATM.
Deposits will be accepted through NSB’s mobile banking app.
We expect all machines to be updated by the end of June.

 PLEASE PLAN ACCORDINGLY

Card Upgrade Schedule

 

ArrowsDeposits & withdrawals during upgrade weekend 

Throughout the upgrade weekend, deposits will be accepted through the NSB mobile app; cash withdrawals can be performed at NSB, Falcon Network and Allpoint® ATMs.

 

Questions? Please contact us at 1-800-672-2274 (800-NSB-CASH).